Grievance Redressal

You can contact our Grievance Officer about:

• how we collect, use, store or share your personal data;
• requests to access, correct, update or erase your personal data, withdraw consent, or nominate someone to act for you, as described in our Privacy Policy;
• complaints about content on this website; and
• complaints about our products, installations or services that have not been resolved through your usual contact.

Email or write to the Grievance Officer using the details above, and include:

• your full name and phone number or email address;
• a clear description of your grievance, with relevant dates;
• any reference details, such as your quotation, invoice or application number; and
• copies of any supporting documents.

We may ask you to verify your identity before acting on a request about your personal data.

We will acknowledge your grievance and aim to resolve it within one month of receiving it. If we need more information or more time, we will let you know.

If your grievance about personal data is not resolved to your satisfaction, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. For consumer disputes, you may also approach the consumer forums under the Consumer Protection Act, 2019.