Privacy Policy

This website is operated by NCS Solutions ("NCS Solar", "we", "us", "our"), with its branch office at LGF - 4 Vijay Towers, Behind VK Lawn, IIM Road, Lucknow, Uttar Pradesh 226013. For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data you share with us through this website.

You can reach us at sales.ncssolutions@gmail.com, +91 97219 72895 or +91 522-4712760.

This Privacy Policy is published in accordance with the DPDP Act, 2023 and the rules made under it, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It is an electronic record under the Information Technology Act, 2000 and does not require a physical or digital signature.

By ticking the consent box and submitting a form on this website, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described here. If you do not agree, please do not submit your personal data.

We collect only the personal data you choose to give us, and only what is necessary for the stated purpose:

• Enquiry and call-back forms: name, phone number, email address, address or city, the service you are interested in, your message and, on the PM Surya Ghar page, your average monthly electricity bill.
• Channel Partner form: name, phone number, email address, GST number, business location and the products and brands you are interested in.
• Careers form: name, contact number, the role you are interested in and the CV you upload, together with any information you choose to include in it.
• When you contact us directly: the details you share by phone, email or WhatsApp.
• Technical data: basic information such as IP address, browser type and pages requested, which our hosting provider may record automatically for security and to keep the website running.

We do not collect sensitive personal data or information such as passwords, bank account, credit card or debit card details, health or medical information, or biometric data through this website. Please do not send us such information.

We use your personal data only for the specific purposes for which you provided it, namely to:

• respond to your enquiry and call you back;
• prepare quotations, carry out site surveys and design your solar system;
• help you apply for subsidies under PM Surya Ghar: Muft Bijli Yojana and the Uttar Pradesh state scheme, and complete net metering with your electricity distribution company (DISCOM), where you ask us to;
• evaluate channel partner applications, including verifying the GST number you provide;
• evaluate job applications and contact you about current or future roles at NCS;
• register warranties and provide installation, service and after-sales support;
• maintain records of our dealings with you; and
• comply with applicable law, including tax and accounting obligations, and orders of courts or authorities.

We will not use your personal data for any other purpose without first seeking your consent, unless permitted by law.

We process your personal data on the basis of your consent, given by a clear affirmative action — ticking the consent box on our forms. Your consent is free, specific, informed and limited to the purposes set out in this policy. By giving consent, you also agree to be contacted by NCS Solar on WhatsApp, SMS, phone or email about your enquiry or application. We keep a record of when consent was given.

You may withdraw your consent at any time, as easily as you gave it, by writing to sales.ncssolutions@gmail.com. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. After withdrawal we will stop processing your personal data within a reasonable time, unless we are required or permitted by law to retain it, and we may be unable to continue a service that depends on it.

As permitted by Section 7 of the DPDP Act, we may also process personal data without separate consent where you have voluntarily provided it for a specified purpose and have not indicated that you do not consent to its use, and where processing is necessary to comply with any law, judgment, decree or order, or for any other legitimate use recognised under that Act.

We do not sell, rent or trade your personal data. We share it only to the extent necessary to serve you:

• Government bodies and utilities: the national rooftop solar portal, the Ministry of New and Renewable Energy (MNRE), UPNEDA and your DISCOM, to process subsidy and net-metering applications you ask us to handle;
• Manufacturers and brands: such as Borosil Renewables, Velox, V-Guard and other brands we supply, for warranty registration and service;
• Data processors: service providers that host our website or help us communicate with you. They process personal data only on our instructions and under obligations of confidentiality and security;
• Legal requirements: courts, law enforcement agencies, regulators or government authorities, where required by law or to protect our legal rights.

Your personal data may be stored or processed on servers operated by our hosting and communication service providers, which may be located in India or outside India. Any transfer outside India will be made only in accordance with Section 16 of the DPDP Act and any restrictions notified by the Government of India.

We implement reasonable security practices and procedures, including technical and organisational safeguards, to protect your personal data against unauthorised access, misuse, loss, alteration or disclosure. Access is limited to authorised persons who need it to serve you. No method of transmission over the internet is completely secure, but we take reasonable steps to prevent personal data breaches.

We take reasonable efforts to keep your personal data accurate and complete, and we rely on the accuracy of the information you give us. In the event of a personal data breach, we will inform the Data Protection Board of India and the affected persons as required by law.

We keep personal data only for as long as it is necessary for the purpose for which it was collected, or for longer where retention is required by law (for example, record-keeping under tax and accounting laws) or needed to establish, exercise or defend legal claims. After that, it is erased or anonymised.

Under the DPDP Act, 2023, you have the right to:

• obtain information about the personal data we process about you and the persons we have shared it with;
• have your personal data corrected, completed, updated or erased;
• withdraw your consent;
• have your grievances addressed; and
• nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, contact our Grievance Officer — details are on our Grievance Redressal page. We may need to verify your identity before acting on your request. You must first raise your grievance with us; if you are not satisfied with our response, you may approach the Data Protection Board of India.

As required by Section 15 of the DPDP Act, when sharing personal data with us you must:

• comply with applicable laws;
• not impersonate another person or give us someone else's personal data without their authority;
• not suppress any material information or provide false or misleading information; and
• not file a false or frivolous grievance or complaint.

This website does not use advertising or analytics cookies, and we do not track you across other websites. Your browser may store small technical files needed for the website to work properly.

Our website and services are intended only for persons aged 18 years or above. We do not knowingly collect personal data of children. If you believe a child has shared personal data with us, please contact us and we will erase it.

Our website links to third-party services and websites, such as WhatsApp and government portals. Their privacy practices are governed by their own policies, and we are not responsible for them.

We may update this Privacy Policy from time to time to reflect changes in law or in our practices. The updated policy will be published on this page with its effective date, and will apply from that date. Where required by law, we will seek fresh consent. This version is effective from 17 October 2026.

This Privacy Policy is governed by the laws of India. Subject to the powers of the Data Protection Board of India and any other forum having jurisdiction under applicable law, the courts at Lucknow, Uttar Pradesh shall have jurisdiction over any dispute arising from it.